All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Standard delivery time is 5–10 business days, depending on your location.
Remote or rural areas may take longer.
Delivery timelines are estimates and may vary due to unforeseen circumstances.
Shipping charges (if applicable) will be calculated and displayed at checkout.
Free shipping may be offered on selected products or order values.
Once your order is shipped, you will receive a tracking ID via email or SMS, allowing you to track your shipment in real time.
We work with reliable courier partners to ensure safe and timely delivery of your products.
While we strive to deliver your order within the estimated time, delays may occur due to:
Weather conditions
Courier issues
High order volume
Unforeseen circumstances
We are not responsible for delays caused by third-party logistics providers.
Please ensure that the delivery address provided is accurate and complete.
We are not responsible for delivery issues caused by incorrect or incomplete addresses.
If delivery fails due to:
Customer unavailability
Incorrect address
Refusal to accept
The order may be returned, and re-delivery charges may apply.
If you receive a damaged or incomplete order:
Please contact us within 48 hours of delivery
Share photos/videos for verification
We will arrange a replacement or resolution accordingly
Currently, we may or may not offer international shipping.
Additional customs duties or taxes (if applicable) are the responsibility of the customer.
Sustainably sourced timber with superior grain density for precision carving.
A definitive structural assurance reflecting our commitment to permanence.
Inclusive, upfront pricing tailored for seamless professional logistics.
High-tier security protocols protecting every transaction and project detail.